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Privacy Policy

HMO Launchpad

HMO Launchpad (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and programs. It also outlines your rights under applicable data protection laws.

1. Information We Collect

We may collect and process the following categories of personal data:

  • Contact Information: Name, email address, phone number, postal address.

  • Business Information: Company name, property investment interests, and related details you provide.

  • Technical Data: IP address, browser type, operating system, and information about how you use our website.

  • Marketing & Communication Data: Your preferences for receiving marketing communications from us.

  • Transaction Data: Records of services purchased, payments made, and correspondence relating to your engagement with us.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide you with information, products, and services you request.

  • To manage appointments, consultations, and Academy enrolments

  • To send you marketing communications, newsletters, and updates (only if you have opted in).

  • To improve our website, services, and customer experience.

  • To comply with legal obligations and protect our business interests.

We will never sell your personal data to third parties.

4. Sharing Your Data

We may share your personal data with trusted third parties, but only when necessary:

  • Service Providers: IT support, CRM systems, payment processors, and marketing platforms.

  • Professional Partners: Solicitors, mortgage brokers, or property consultants, but only if you request or authorize this.

  • Legal Authorities: Where required by law or to protect our rights.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and restricted access to personal data.

7. Your Rights

Under data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data when it is no longer necessary.

  • Restriction: Request restriction of processing in certain circumstances.

  • Data Portability: Request transfer of your data to another service provider.

  • Objection: Object to processing of your data for direct marketing purposes.

  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Cookies & Tracking

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, but some features of the site may not function properly without them.

9. International Transfers

If we transfer your personal data outside the UK or EU, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses or equivalent legal protections.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact HMO Launchpad Host: Will Robinson at [email protected]

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